Terms & Conditions

Retail Market Study, March, 23, 2015

Retail Market Study Shop – Terms and Conditions of Use

  1. Online Shop
  2. Use of the Online Shop
  3. Payment, charges, transaction fees and taxes.
  4. Digital products
  5. Returns and refunds
  6. Intellectual Property Rights
  7. Disclaimer and limitation of liability
  8. Privacy
  9. General

These Terms and Conditions apply to your use of the Retail Market Study Shop, which can be found at http://retail-study.com (Online Shop).

It is important that you understand these Terms and Conditions which relate to your use of the Online Shop. Your access, use and/or make a purchase from the Online Shop, we will take that to mean that you agree to the Terms and Conditions and that they are binding on you. If you don't agree, please refrain from using the Online Shop. We may change the Terms and Conditions from time to time (and may or may not let you know that we have), so you should come back to this page regularly to check the Terms and Conditions.

1. Online Shop

The Online Shop is an internet service that allows you to browse and purchase the Retail Market Study. If you have any problems using, or any questions about, the Online Shop, please contact us at orders@retail-study.com

2. Use of the Online Shop

While we use all reasonable endeavours to make sure that the Online Shop is available 24 hours a day, we cannot guarantee that your access will be uninterrupted or error free. Access may be unavailable temporarily without notice in the event of a system failure, maintenance or any reason beyond our control.

Any links to third party sites appearing on the Online Shop are provided for your convenience only. Your access of third party sites using these links is at your own risk.

3. Payment, charges and taxes

What forms of payment does Retail-Market Study Shop accept?

You may purchase products from the Online Shop with the following credit cards: Visa, MasterCard, American Express or Visa Electron. You can also use PayPal or via invoice. All purchases will be charged to your nominated card or account upon submission of your order.

International transaction charges

Please be aware that purchases made from the Online Shop with American Express, VISA and MasterCard carry an international service charge for cross border transactions (i.e. where the retailer and shopper are in different countries). All purchases made through the Online Shop are processed centrally in Switzerland, so all orders placed outside Switzerland may incur these international service charges. Not all credit card transactions carry this charge (it depends on your credit card issuer) and the amount varies depending on the type of credit card (generally between 1-3% of the purchase total). It is your responsibility to be aware of the international service charges that your credit card issuer may charge. We do not take receipt of these fees and are unable to refund them in any way.

Credit card verification codes

We require you to provide your Credit Card Verification Code (or CVC) in order to process your payment. The CVC is a number that appears on your credit card that allows us to verify that the person placing the order has direct access to the credit card being used.

Finding the CVC code

For Visa and Mastercard: The three digit number that appears on the signature panel on the back of the card. American Express: The four digit number that appears in the top right corner on the front of the card.

Please ensure that you provide accurate credit card details, CVC code, billing address and other information that we request from you in order to process your payment. We may not be able to process your payment or deliver your products if the information you provide is incorrect.

Ordering via Invoice

Unless a specific agreement or local laws are overriding, invoices are paid at sixty (60) days date of invoice by bank transfer.

4. Digital products

Once you have purchased a digital product through the Online Shop, we will send you an email containing a link from which you can download the digital products you have purchased. It is your responsibility to ensure that you provide us with an accurate and valid email address.

You can download each digital product purchased by you once and for a maximum of 60 days from your purchase (whichever expires first). You can only use your digital product for personal, non-commercial purposes. You may not share any digital product purchased by you by forwarding or sending it to someone else, or use it for any commercial purpose.

It's your responsibility to make sure that you are buying the right content, and if you are unsure we recommend that you contact us with any questions you may have before you proceed.

Once you have downloaded digital content it is considered delivered - just like a book arriving in your letterbox - and therefore the policies detailed above will also apply.

When buying digital PDF chapters, it's important to be aware of a few things:

  • A full digital study will be delivered as one single PDF file.
  • Three digital chapters of the study can be bought separately: Retail Market Study Europe, Retail Market Study Asia & Retail Market Study Americas/Africa/Pacific.

5. Returns and refunds

If your purchase is in any way defective, damaged or not as described, please contact us immediately with your proof of purchase, and we will arrange for a replacement product or refund where necessary. Where the products you purchased were part of a promotion, the refund amount will be calculated against the terms of the offer.

If you have received a digital content link but not downloaded it, and you are seeking an exchange/refund, please contact us and we will review it on a case by case basis.

6. Intellectual Property Rights

We own or license all intellectual property rights to and in the Online Shop and any products purchased through the Online Shop, including the content in the products and Retail Markets Study trade marks. You may not use our intellectual property or trade marks in any way or for any purpose without our prior written permission.

7. Disclaimer and limitation of liability

We use reasonable care and skill to ensure the accuracy of the information we provide through the Online Shop and in all products purchased through the Online Shop. Except as provided by law, we cannot guarantee that the Online Shop or products purchased through the Online Shop will be 100% accurate. The information in the Online Shop or products purchased through the Online Shop is general and may not be suitable for your particular needs. You should verify critical information independently.

You acknowledge that you use the Online Shop at your own risk. Except as provided by law, the Online Shop and all products purchased through the Online Shop are provided 'as is' and without any warranty or representation, express or implied. To the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms, might apply in relation to your use of the Online Shop or of products purchased through the Online Shop.

We are not responsible for:

  • loss that was not reasonably foreseeable;
  • loss that was not caused by our breach of contract or by our negligence;
  • indirect or secondary loss that arises from any breach by us;
  • losses that relate to a business, such as lost data, lost profits or business interruption, that you or a third person is engaged in;
  • any increase in loss that was caused by your breach of contract or your negligence.

You must take all reasonable steps to minimize the extent of any loss you may suffer as a result of your use of the Online Shop or any products purchased through the Online Shop.

8. Privacy

When using the Online Shop, you may choose to supply us with your ‘personal information’ in order to purchase products or to subscribe to receive our newsletter.

If you are purchasing product, we collect and use your personal information so that we can fulfill your order and deliver your product to you. Without this information, we would not be able to process your order or contact you if something goes wrong.

If you’ve opted to subscribe to elocations newsletter service, we will collect and use your information to send you what you’ve asked for.

Sleep easy, we will not sell your contact details to marketing companies for spamming, but we may disclose information about you to business partners who help us provide the Online Shop services, such as credit card payment processing companies, PayPal and other companies in Location Group Family.

9. General

The laws of Zurich, Switzerland apply to these Terms and Conditions.

If any part of the Terms and Conditions is invalid or unenforceable, it will be struck out and the remaining terms will remain in force.